Blast AC Cleaning
Service Terms and Conditions
Effective date: 11 July 2026
Blast AC Cleaning is operated by [full legal name or company name], ABN [ABN], referred to in these terms as “Blast”, “we”, “us” or “our”.
Contact details
Address: [business address]
Email: [business email]
Phone: [business phone number]
1. Acceptance of these terms
These terms apply whenever a customer books, accepts a quote for, authorises or receives services from Blast.
By accepting a quote, completing a booking, requesting that work begin or allowing us to perform the service, the customer confirms that they have read and accepted these terms.
The version provided or linked at the time of booking applies to that service.
2. Authority to request work
The person booking the service confirms that they:
are the property owner, tenant, property manager or another authorised person
have permission to authorise the requested work
have obtained any landlord, body corporate or third-party approval required for the work.
Blast is not responsible for disputes caused by the customer failing to obtain the required authority.
3. Scope of service
Blast provides air-conditioner cleaning and related cleaning services.
The exact service inclusions are those stated in the accepted quote, booking confirmation, invoice or relevant service description provided at the time of booking.
Unless specifically included in writing, our cleaning services do not include:
electrical repairs or diagnosis
refrigeration repairs, gas charging or leak testing
replacement of parts
correction of installation defects
repair or replacement of drainpipes
building, plastering, painting or waterproofing work
mould treatment of walls, ceilings, insulation, ducting or other parts of the property
cleaning of inaccessible components that cannot be safely reached or removed.
Cleaning is not a substitute for servicing, repair or assessment by a licensed electrician, refrigeration mechanic or other appropriately qualified tradesperson.
4. Quotes and pricing
Quotes are based on the information available when the quote is issued, including the number and type of units, their condition, location and accessibility.
Online, telephone and message-based prices may be estimates where the unit has not been inspected.
We may advise the customer of a price variation before continuing if:
the unit type or quantity differs from the booking
the condition is substantially worse than described
there is severe contamination, grease, nicotine, animal waste or construction dust
safe access requires additional equipment or labour
the unit cannot be dismantled in the normal manner
additional work is requested.
The customer may decline additional work. We will not perform materially different chargeable work without the customer’s approval.
5. Customer responsibilities
The customer must:
provide safe and reasonable access to the property and equipment
ensure electricity and water are available where reasonably required
remove or protect valuable, fragile or water-sensitive items near the work area
notify us of known faults, leaks, damage, previous repairs or unusual operation
disclose known asbestos, electrical hazards, structural hazards or other safety risks
advise us about sensitive occupants, allergies, aquariums, animals or other circumstances that may affect how the service is performed
keep children and animals away from the immediate work area
provide any building access instructions, parking information or permits before arrival.
We may postpone or refuse work where conditions are unsafe, access is unsuitable or the requested work is outside our competence or authority.
6. Existing condition and fragile components
Air conditioners may contain plastic clips, covers, insulation, wiring and other components that have deteriorated because of age, ultraviolet exposure, heat, corrosion, previous repairs or incorrect installation.
We will use due care and skill when dismantling and cleaning the unit. However, Blast is not responsible for failure or damage caused solely by:
pre-existing cracks, deterioration or corrosion
brittle components failing during careful and ordinary disassembly
previously broken or incorrectly fitted clips, screws or covers
concealed damage that could not reasonably have been identified before work began
defects in the unit, wall, wiring, drain or installation.
This clause does not exclude responsibility where damage is caused by our failure to exercise due care and skill.
Where practical, we will notify the customer if we identify significant existing damage or believe dismantling may cause a fragile component to fail.
7. Existing and subsequent faults
Cleaning does not guarantee that an air conditioner is mechanically, electrically or refrigerationally sound.
A unit may have an existing or developing fault involving components such as:
fan motors
bearings
capacitors
sensors
circuit boards
compressors
refrigerant systems
electrical connections
pumps or drainage systems.
The timing of a fault after cleaning does not, by itself, establish that the cleaning caused that fault.
Where there is a reasonable concern that our work caused a problem, we will assess the issue and provide an appropriate remedy where required.
8. Drain cleaning and flushing
Where drain flushing is included, the service is intended to improve or restore flow through the accessible drainage system.
Drain flushing cannot correct:
inadequate pipe fall
crushed, disconnected or damaged pipework
concealed installation defects
inaccessible blockages
failed pumps
water ingress from the building
later blockages caused by insects, debris, algae or external conditions.
Any drain guarantee stated in writing applies only to the work and accessible section treated by Blast.
9. Cleaning outcomes
Cleaning removes accessible contamination present at the time of service. It cannot create a permanently sterile or mould-free air conditioner.
Dust, odours and mould-like growth may return due to environmental conditions including humidity, water leaks, smoke, cooking grease, pets, construction dust, airborne contamination, limited airflow or the way the unit is operated.
Staining, corrosion, discolouration and permanent odour absorption may remain after contamination has been removed.
Blast does not make medical, health or indoor-air-quality guarantees unless expressly stated in writing and supported by an appropriate professional assessment.
10. Photographs and service records
We may photograph the unit and immediate work area before, during and after service for:
condition reporting
quality assurance
customer reporting
technician training
warranty and dispute records.
We will take reasonable steps to avoid capturing people, private documents or unrelated personal items.
Photographs will not be used in public advertising or social media in a way that identifies the customer or property without separate permission.
11. Appointments, delays and access
Appointment times are estimates and may be affected by traffic, weather, previous jobs, equipment problems and other circumstances outside our reasonable control.
We will make reasonable efforts to notify the customer of significant delays.
The customer must tell us as soon as reasonably possible if access will not be available.
12. Cancellation and rescheduling
Customers may cancel or reschedule by contacting us.
Where less than 24 hours’ notice is given, Blast may charge a late cancellation fee of up to $50, provided the fee reasonably reflects the loss caused by the cancellation.
A fee may also apply where:
nobody is available to provide access
incorrect access information was supplied
the technician cannot safely enter or begin work
the customer cancels after the technician has travelled to the property.
We may waive the fee for emergencies, illness or other reasonable circumstances.
We may cancel or reschedule because of unsafe conditions, severe weather, technician illness, equipment failure or circumstances outside our reasonable control. Where we cancel, no cancellation fee will be charged.
13. Payment
Unless otherwise agreed in writing, payment is due upon completion of the service.
Accepted payment methods will be stated on the quote or invoice.
Any card surcharge will be disclosed before payment and will not exceed the applicable cost of accepting that payment method.
The customer must raise any genuine invoice dispute promptly. An invoice dispute does not remove the obligation to pay any undisputed amount.
Approved commercial accounts may be subject to separate payment terms.
14. Service concerns
Customers should notify Blast as soon as reasonably possible if they believe:
an agreed service was not completed
the workmanship was unsatisfactory
property was damaged
the unit is operating differently after the service.
We may request photographs, videos or further information and must be given a reasonable opportunity to inspect the issue.
Where the concern is covered by these terms, the Blast Clean Warranty or the Australian Consumer Law, we will provide the remedy required in the circumstances.
15. Refunds and rectification
We do not provide refunds merely because a customer changes their mind after the agreed service has been properly completed.
This does not limit the customer’s rights where the service fails to comply with the Australian Consumer Law.
Depending on the nature and seriousness of a failure, an appropriate remedy may include:
completing omitted work
repeating or rectifying the affected part of the service
refunding or reducing the price of the affected service
cancelling the service contract where legally applicable
compensation for reasonably foreseeable loss where legally required.
Blast is entitled to assess the service and alleged problem before deciding which remedy applies, except where the law provides otherwise.
16. Liability
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
To the extent permitted by law, Blast is not responsible for loss or damage caused by:
pre-existing faults or damage
inaccurate or incomplete information supplied by the customer
work performed by another person
misuse, alteration or interference after our service
building defects, water ingress or environmental contamination
events outside our reasonable control.
The customer must take reasonable steps to limit further loss once a problem is discovered.
17. Australian Consumer Law
Our services come with automatic consumer guarantees under the Australian Consumer Law, including that services will be provided with due care and skill, be reasonably fit for any disclosed purpose and be provided within a reasonable time where no time has been agreed.
These rights apply independently of any additional Blast warranty.
18. Governing law
These terms are governed by the laws of Queensland and the applicable laws of the Commonwealth of Australia.
19. Severability
If any part of these terms is unlawful or unenforceable, that part is to be read down or removed to the minimum extent necessary. The remaining terms continue to apply.